Step 2: view progress at-a-glance. Every morning you come in with a ‘feeling’ about how things are coming along. Use the Road Map gadget to reaffirm your hunch each time you glance at the dashboard. The Road Map gadget gives you a quick view of the number of issues assigned to your next release, and how many of those have been resolved. Dashboard templates for Jira Software. These dashboard templates are available if your Analytics workspace has an Atlassian Data Lake connection that includes Jira Software data and has the scope of data set to “All data”. Read about how to connect to the Atlassian Data Lake. To configure a wallboard slideshow: Select Dashboards > View all dashboards from the global navigation. Open any dashboard that you have edit access to. Select More actions () > Configure wallboard slide show. Select the dashboards that you want to display. Optional: Change the transition interval. Read our full list of common questions and answers for general cloud pricing and licensing or specific Jira Service Management pricing and licensing. Jira Service Management brings you a collaborative IT service desk with a powerful ticketing system, a self-service knowledge base and real-time reporting. A dashboard is a place for you to display a collection of charts, controls, and other dashboard elements. You can create an unlimited number of dashboards and easily manage those dashboards from the Home page. The dashboard layout makes it easy to find what you need to create the most effective dashboard. It’s good practice to create separate With Jira Service Management's HRSM solution, HR teams can operate a confidential service desk for case management using permissions to manage who can view, find and comment on requests. In the same solution, they maintain a separate public-facing service desk for matters of payroll, onboarding and more general HR services. 2. Define your search criteria. You can use either basic or advanced JQL search modes to define your search criteria.. Basic search. Basic is the default mode for searching in Jira, and will work for most common searches. So first you need to add new dashboard (or edit existing one). You can add a new one using TOP Jira Panel -> Dashbards -> Create Dashboard. On dashboard you can add Projects gadget. Add Gadget -> Click 'Load All Gadgets' -> filter 'projects' -> select Projects gadget. you can edit it when it is added to dashboard. Tables for service data. There are two tables for service data: Affected service mapping. Service. Affected service mapping. The jsm_affected_service_mapping table holds associations between Jira Service Management issues and services. The table uses the following columns: Issue ID. The unique identifier of a Jira issue. Create reports for Jira Service Desk based on the SLAs you previously defined within the system. In this case, we can see a report of the resolution time averages by type of request: This report allows comparing different response times. 5. Project reports from Excel sheets. oPoI5c.